To simply put, our terms and conditions are : You have to follow the travel service suppliers (advertisers/listing advertisers) terms and conditions. Your booking is done directly with the suppliers and as we are no intermediary (mediator, merchant, Dealer or a middle man) to contract with, any disputes or cancellations should be addressed or directed towards the supplier. We have only stated down on the FAQs & our terms and conditions how things work for guidance purpose only.
Usually if you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify the supplier of the decision as soon as possible in writing. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name. Usual Cancellation procedure is when the suppliers receive the decision in writing from this day onwards it should be begin your cancellation days.
A cancellation invoice should be sent to you or you should request the supplier to do so, as it differs in each country. It should arrive within 7 days, if you do not receive this please contact the supplier immediately and request to send you the cancellation invoice and holiday confirmation cancellation.