You deal directly with Travellers and it is important that your service or product is bound by a written terms and condition, Privacy Policy and other set of rules etc. Most importantly, it would be good if you have written agreements and ask the traveller to sign a Booking Form when confirming the experiences, while this may not be suitable for certain service like buying a concert ticket or ski pass, still it is important to inform the clients of your Terms and Conditions.

It is also important to realise the travellers’ expectations when you are contacted directly without any intermediate suppliers. Travellers seek to have a better price  for their holiday experiences (without TMM or any intermediate suppliers), so Offer discounts, special offers, early bird deals, last minute offers and free nights, in this way you will drive more clients to yourself. This could be also a free massage, free dinner on the beach, something unique and special.

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