i. Deal direct (T&C’s of the Supplier) or Contact the advertiser
This method is the most recommended, as we are not destination experts, we encourage Travellers to email, telephone or chat on any options the advertiser has listed. This saves lots of time and money too. Travellers see the ideal service providing supplier (Advertiser) and contact directly and books and pays direct to advertiser as per the Advertisers terms and conditions and Privacy policies. If a Positive review is written by a traveller we will allow the review to be shown on the suppliers listing. However, if a suspecting (in our own discretion) , bad, sign of a false review, bad mouthing or trying to accuse of a supplier without booking or similar review is written, We will then take action by contacting the supplier to clarify if an an actual holiday took place(meaning booked and Paid), then we will contact the Traveller and request to send us proof of a holiday confirmation and/or invoice (which when advertiser start a listing should submit), where we will match with the provided samples we have from the suppliers, (in case the the suppliers holiday confirmation/invoice format changes , suppliers should immediately submit us such changed formats, failing to submit stands a chance of allowing the bad reviews to be published), and if it matches we allow the bad or suspecting review, and if it doesn’t we simply disallow the review.
This will decide the Validity of the Booking, then if all matches we allow an unregistered user to write a review, and become a valid review. This method we do not collect any payments or charge the traveller or charge any commissions from the Advertiser/supplier, and we expect the advertiser to offer the best Price as there won’t be any middle agent/person. For the Travellers Peace of mind, we’ve added reporting features so you can easily notify us if you ever feel uncomfortable when dealing directly and during the planning stage of your trip if anything unpleasant is happening. We will be forced to remove any form of harassment from such advertisers without any refunds.
ii. Deal through TMM communication plat form (T&C’s of the Supplier and our term of use and conditions)
This relies more on our messaging system that ensures that communication between Advertisers (Suppliers) and travellers or potential Travellers stays on TMM website (even though all contacts of the suppliers will be shown as it is on the 1st option). The main reason for selecting thin is option is, the traveller feel protected from giving their personal contacts such as email, telephone numbers etc. travellers contact information remains private (as the traveller choose not to reveal his/her contact information, until a booking is confirmed for security and safety reasons) until the traveller have a confirmed reservation. After confirming the booking, the traveller can disclose contact information and it will be necessary for the traveller to deal directly with the supplier, However in this option if any traveller booked a holiday/trip, they automatically gain right to (as a registered users) write a review without TMM having to reconfirm with advertisers, as we will have access to your communication (provided the traveller only used the TMM plat form, and if any outside communication had taken place, then we may require additional proof).However in the event we have a doubt that there was only communication occurred and nothing was actually booked with supplier, then travellers are not allowed to write reviews. This will be decided solely on our own discretion.