A) What happens if a cancellation occurs (the traveller cancels the booked and paid holiday or service) and part of the money need to return to my account does not arrive as per the supplier’s conditions? Can TMM act on behalf of this? Are there insurance covers to take? What if I want to change my plan? Full or partly?
B) Are there any refunds? Cancellations by traveller or cancellation by agent/advertiser?
C) What is the Advertiser/Supplier changes or cancels my booked experience/s? (This includes Changes due to Circumstances within and beyond the supplier’s control such as “force majeure” , what force Majeure here means any event or circumstances which the supplier of the service/s in question could not, even with all due care, predict or evade. Such events may include, acts of God, acts of government, nuclear disaster, whether actual or threatened, industrial dispute, civil strife war, terrorist activity, riot, epidemics, fire and other situations which are outside supplier’s control.)
In all or both cases, if either you or the advertiser/Supplier Cancels/Changes the booked experience/s, If the service providers terms and conditions stated cancellation policies, then you have the right to request the supplier to act as stated on suppliers/advertisers terms and conditions (make sure you sign the booking form of the supplier after carefully reading the terms and conditions, and if anything is unclear please clarify before signing the booking form, While some may offer a refund others may not offer refunds for various reasons, such as: some countries have strict regulations to send money abroad and large sum of bank charges/costs and lengthy procedures, it may take a long time for you to have your funds back. it is also possible you will, as direct or indirect result of this may lose the holiday funds.
This is one of the reason why we advise travellers to negotiate when paying for holidays to pay part (deposit 10% to 50%) and the Balance to pay on arrival or when the experience begins or ends. This is a safer option, however not all suppliers are able to offer this facility due strict cancellation rules and regulations, So It is quite important you purchase trip cancellation insurance and medical insurance, either privately or from the tour operator. However sometimes local tour operators or any form of travel service providers do not have such insurance facilities. And this could slightly be different from an outbound suppliers operations, where you book with in your own country, however even your home country outbound agents offer two choices, either
1) you buy your insurance with them or
2) you purchase an insurance cover privately from your insurance company.
So in this instant if your local supplier is unable to provide such insurance facilities then we strongly recommend you to take insurance from your own country of travel.
It is very important that you have insurance cover and that it is sufficient and appropriate for your particular needs such as, Holiday funds (including cancellations and changes), travel and medical. In-case you decide to decline on such local suppliers insurances (if available and provided by the supplier) then we advise you to check with your home insurance company. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company. If you travel without any insurance cover at all, either from the travel service provider or from a personal insurance from the country you travelling, you will personally assume full responsibility for any financial loss associated with your travel arrangements, and you could lose your travel investment and/or have to pay more money to correct the situation. Furthermore, if you require medical/any other form of assistance whilst on holiday you will not be covered and you in turn may incur significant costs. If you have taken an insurance policy please read your policy details carefully and take them with you on holiday.
If you want to change any part of your holiday arrangements after the invoice has been issued, it need to be addressed direct to the service providing supplier. At Most times the local service provider conditions maybe slightly easier than trying to change with an outbound supplier from your own country and if any costs occurs it should be cheaper too. However changes after an invoice is issued and paid, always will cost extra. However, Please ask your supplier how they will deal with such cases, as it will differ from one supplier to another. If it is possible to make the changes, it will be subject to an administration charge per booking or per head, and payment of any further costs incurred as a result of the change. If the suppliers agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, they reserve the right to levy cancellation charges on the value of the original booking. Please clarify all these points from your local supplier point by point and in writing.